Auto Club Announces $125 Million in Financial Relief for Auto Insurance Policyholders, Free Roadside Assistance for Medical Personnel and First Responders, and a $1,000,000 Donation to United Way
April 13 ,2020
AAA members who insure their vehicles through the Interinsurance Exchange of the Automobile Club and its affiliate insurers (Auto Club Enterprises Insurance Group) will receive premium refunds totaling approximately $125 million. Every policyholder with auto insurance in effect from March 16, 2020 to May 15, 2020 will receive a 20% policy refund check for this period. We expect to mail refund checks by the end of May. Members do not need to take any action to receive their refund.
For more than 20 years, the Interinsurance Exchange has paid annual dividends to auto insurance policyholders in California. Combined with this new premium refund, the Auto Club anticipates that the amount returned to California policyholders in 2020 will total over $362 million.
The new relief package is due to reduced driving and claims because of stay-at-home and shelter-in-place orders and recommendations. Auto Club Enterprises Insurance Group provides insurance for over 3.5 million vehicles through AAA clubs in 21 states.
“We recognize the extreme financial toll the COVID-19 pandemic is taking on AAA members across the country. It has impacted many of our members’ livelihoods and changed their routines,” said John Boyle, President and Chief Executive Officer. “This is one important way we have been working to help AAA members.”
Another way the Auto Club is helping our communities in these challenging times is by providing free roadside assistance services to medical personnel and front-line first responders. The program will help these critical workers if they have a vehicle breakdown, battery problem, or flat tire. Medical personnel and first responders who need a service during this crisis can call 800-400-4222.
The Auto Club is also announcing a $1 million donation to United Way to bolster their COVID-19 relief efforts across the country. With other corporate contributions, and contributions from our employees, we will contribute over $2.5 million to United Way this year to respond to community needs.
Auto Club Launches New Tuition Assistance Program For Employees Nationwide
AAA Accelerate Offers Subsidized College Degrees Through Brandman University
October 22, 2019.
The Automobile Club of Southern California today announced the creation of AAA Accelerate, a new educational benefit providing upfront tuition assistance to help employees earn degrees exclusively through Irvine-based Brandman University.Employee surveys showing high interest levels in growth and development opportunities within the organization were a significant factor leading to AAA Accelerate’s formation.
Geraldine Minor, an Auto Club insurance business development manager, began taking business administration courses online through Brandman earlier in 2019 because of the flexibility in scheduling classes and completing coursework at her own pace.
“I have always loved school and went to college earlier in my life but combined with working three jobs and raising two children, going to classes on campus just didn’t work. I had to drop school and regretted that decision for a very long time,” Minor said. “By being able to complete a degree online, I know I will get my bachelor’s degree. I am even competing with my teenage son and twelve-year-old daughter on who can get the best GPA. Let’s just say I am giving them a run for their money.”
AAA Accelerate will be available to 15,000 employees of Auto Club Enterprises, a group of AAA clubs managed by the Auto Club and serving more than 16 million members in 21 states. More than 8,000 of those employees work and live in Southern California.
“The Auto Club has a long-standing tradition of supporting ongoing career development for employees,” Auto Club president and chief executive John Boyle said. “Through our program with Brandman University, we’re proud to take the next step in supporting employee growth by offering tuition assistance so employees can earn a college degree as part of a rewarding career with the Auto Club.”
The Auto Club selected Brandman because of its multi-pronged approach to education for working adults – on campus, online or a combination of both. Brandman connects working learners with college professors, coaches and academic advisors. Online coaching in math and writing is also available to all students. Brandman is a non-profit, private institution within the Chapman University System with high student completion rates. Brandman also will accept for college credit certain courses an employee completes through the AAA University learning and development program.
Nationwide, 37 percent of college students are age 25 or older – and 40 percent have full-time jobs – according to the Lumina Foundation. Brandman offers flexibility to working students by offering fully-online degree programs, as well as hybrid programs blending online and classroom learning.
“I applaud John Boyle and the Auto Club’s human resources team on the launch of AAA Accelerate,” Brandman Chancellor Gary Brahm said. “Thousands of Auto Club employees are gaining new opportunities to enroll in courses cultivating leadership and communications skills, which impart knowledge that is relevant to today’s business needs.”
AAA Accelerate students will be able to enroll in several bachelor’s programs offered through Brandman’s School of Arts and Sciences and School of Business and Professional Studies. Covered degree programs include communications and media, legal studies, organizational leadership and computing technology.
Participating students may also select Brandman MyPath™ programs leading to either a Bachelor of Business Administration or Bachelor of Science in Information Technology degree.
Brandman MyPath™ is a competency-based alternative to traditional credit hour courses, providing students with digital learning tools enabling them to master industry-relevant skill sets at their own pace.
Through AAA Accelerate, the Auto Club and Brandman will provide participating students with financial assistance and scholarships enabling them to enroll in Brandman programs at highly-subsidized rates.
By combining financial assistance with the flexibility of online programs, the Auto Club and Brandman will help adult learners like Minor overcome obstacles.
“Through Brandman, I can contact professors and counselors by email and complete my course work online when I can fit it in my schedule, providing I meet each assignment deadline,” Minor said.
A combined 64 percent of college students consider costs or the challenge of balancing studies with work as their primary obstacles to completing a degree, according to survey data the California Student Aid Commission released in September.
“The Auto Club is among forward-thinking U.S. employers who are taking an active role in guiding employees to degree programs matching working adults’ needs,” Brahm said. “Choosing the right college is difficult under any circumstance. Having a skilled employer by your side to run a cost-benefit analysis on which university is the most likely institution to ensure your success is a priceless opportunity.”
AAA East Central Recognized as a Top Workplace
AAA East Central was one of 90 companies recognized in the greater Pittsburgh Area by the Post-Gazette newspaper as a Top Workplace in 2019.
Companies were chosen as a result of employee surveys submitted to an independent third party. These surveys evaluated whether employees want to align with the company’s vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.
In the large company category, AAA East Central was recognized among 13 organizations. This is the second year in a row and third year overall that AAA East Central was named a Top Workplace. Several members of the senior management team attended the awards ceremony, held on Thursday, August 22nd, at Rivers Casino in Pittsburgh.
Pictured at right from left: Tom Ashley, executive vice president; Brett Schurter vice president insurance and membership; Terri Petrick, senior vice president; Mark Sisson, vice president insurance sales; Herman Jenkins, managing director public and legislative affairs; John D’Angelo, vice president human resources.
Following several years of growth and expansion, ERS outgrew its office space, and the receive and dispatch teams were forced to move into separate offices.
“We are so happy and excited to reunite our receive and dispatch teams! This new space provides a completely open and modern call center floor plan,” says Bret Golden, vice president of automotive services.
AAA Northern New England partnered with the Maine Bureau of Highway Safety, Maine Bureau of Motor Vehicles, Walmart, AT&T, state and local police, and other traffic-safety organizations to host the Maine Teen Driving Expo at the Maine Mall in South Portland on August 23.
AAA public affairs staff and other safety advocates administered educational activities with DUI “drunk and marijuana impaired goggles,” virtual reality driving simulators, and other activities to help teens and parents understand the risks and dangers in their early years of driving.
On June 7th, AAA Northern New England organized a Walk to End Distracted Driving on the front lawn of the Vermont State House.
Prior to the walk, Department of Safety government officials, insurance representatives, local law enforcement, and DMV employees participated in a press conference with the common goal of promoting distraction-free driving.
AAA Missouri’s RAVE committee, “Recognizing A Valued Employee,” hosts several events each year to show appreciation for Claims employees, and last month’s luncheon celebration at ACMO’s headquarters honored the staff for its achievements so far this year.
The theme for the event was Cardinals baseball. The team had the opportunity to win tickets to a Cardinals game and other prizes. Two employees won Cardinals tickets, and about 20 more won signed baseballs, bobbleheads, jerseys, and a Cardinals backpack. All the employees had a great time celebrating each other and their accomplishments during their special lunch hosted by the RAVE committee.
“It can be very challenging to handle claims and to work with insureds who are often anxious and distressed, so these events recognize the effort that goes into our jobs,” says Jim Strike, director of the Claims department. “We literally are the answer to our insureds’ calls for help. We’re there to help make their lives whole again, and we take that responsibility very seriously.”
Having added 3,500 new members since June of last year, AAA Alabama celebrated passing the 400K mark with its employees and members at branches throughout the state a few weeks ago. “It was an exciting week, as we have anxiously awaited this milestone for quite a while,” said Clay Ingram, Public Relations & Marketing Manager for the member club.
Pictured below are some of the numerous office festivities, where staff members were inspired to decorate office areas with AAA’s Vision, Mission, and Values statements.
On April 27th, employees from the Automobile Club of Southern California joined other volunteers at Hare High School in Garden Grove as part of Orange County United Way’s Youth Career Connections (YCC) mock interview event. Hosted by NAAAP OC (Orange County National Association of Asian American Professionals), more than 80 students attended the event, which featured practice interviews and mentoring for high school students preparing for summer internships. Attendees also participated in ice-breaker activities, and heard from volunteers about how to get the most out of their internships. Volunteers from several companies were on hand to guide students through interview scenarios, offering insight and assessment.
“On behalf of Orange County United Way and Garden Grove Unified School District, thank you for taking the time from your busy schedules to volunteer and spend time with students to help them prepare for their summer internship interview,” said Amanda Hastings, Events Manager, Orange County United Way. “Thank you for sharing your insight, feedback and overall tips and tricks for a successful interview.
Below, from left: Anwar Othman, Vice President of Sales, conducts a mock interview with two YCC students. Hare High School auditorium was filled with tables that morning as students met with volunteer representatives from several local companies.
On April 3, AAA was named one of 2019’s “Most Loved Brands in America” by market research firm Morning Consult.
Only 63 brands made this year’s list, which ranks brands based on four key reputation metrics: favorability, trust, community impact and Net Promoter Score (measures customer experience and predicts business growth).
AAA ranked highest among baby boomers, suburbanites and those with high income and education.
Morning Consult analyzed more than 400,000 consumer interviews across thousands of brands to determine the rankings.
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