AAA & You | Corporate Culture
Discover the Many Sides of AAA
If you want to work for an organization that does the right thing for its members, we would love to meet you. For over a century, AAA has remained focused on providing valuable products and legendary service to our members, and we are excited to talk with people who are interested in being part of our tradition of service. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. The strength of AAA is built on our commitment to exceeding our members’ expectations and earning their trust for over 100 years.
Joining AAA means helping members at the side of the road or helping make members’ lives easier by being by their side every day. The legendary Roadside Assistance we’re famous for; member-only discounts; auto, home, and life insurance; automotive products; and travel services are just a few of the many sides of AAA that you’ll discover when you grow your career with us.
We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our members and the communities we serve. As a AAA employee, you’ll have access to the resources and confidence that can enable you to become a legendary service employee.
From Coast to Coast, Discover the Opportunities at AAA
In our organization—serving members across 21 states—you’re sure to find a place to expand your career. Bring your skills, expertise, and aspirations to help make a difference in the lives of almost 15 million AAA members.
You’ll also find that within every discipline across our lines of business, your drive, integrity, and genuine care for our members are reciprocated with an equal level of challenge and support. Joining AAA is an opportunity to strengthen the name and reputation of the brand you’ve always known, while pursuing new levels of opportunity in your career. Join us, and discover the many sides of AAA.
Our Mission
Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.
10 Ways We Differ From Other Employers
1. Exceptional Staff
We have an exceptional staff that cares about our members. As such, we care deeply about whom we hire to deliver on our promise to provide the legendary service members have come to know and trust.
2. More than 100 Years of Service
Few companies can claim this heritage and commitment to serving their local communities.
3. Member-Centric Organization
Our focus is to ensure we are doing the right things for our members to meet and exceed their expectations. Without our members, we would not exist, and we respect and greatly value the trust they place in us to be there for them when they need us most.
4. Power of our Brand
The AAA brand has been synonymous with quality and trust for more than 100 years. Every AAA employee feels an obligation to vigorously protect our brand and our reputation.
5. Our Values Are Important
We do the right thing because it is the right thing to do. We work hard to earn and maintain the trust that our members have in our employees and our brand.
6. We Maintain a Long-Term View
We are not a public company. We don’t sacrifice long-term goals for short-term gains.
7. Financial Strength
Financial strength translates directly into having the resources to be there when our members need us most—when a member breaks down by the side of the road, or an insured member is recovering from a car accident or a house fire. AAA helps many members and insured members through life’s challenges every day, and our financial strength supports our ability to do that with the legendary service they count on.
8. Multiple Product Lines and Markets
Our diverse product lines and markets create exceptional career opportunities. For example, an employee could begin their career as a travel agent in Southern California, and then later choose to be part the insurance team in Texas. There are very few companies in the U.S. that offer the same breadth and depth of products, services, and market diversity as AAA.
9. Member Relationship Management
We are committed to not only meeting the needs of our members, but anticipating their needs to exceed their expectations. We apply sophisticated technology and analytics to anticipate the needs of our members and provide this knowledge to our employees to enhance their interactions with our members.
10. We are a Good Corporate Neighbor
Our local branches support the communities they serve, and we support the United Way through corporate and employee contributions.
Benefits
Our employees enjoy a comprehensive benefits package, the highlights of which include:
- Health coverage for medical, dental, and vision
- 401(k) retirement savings plan, including matching contributions
- Pension plan (in select markets)
- Flexible spending accounts
- Health savings accounts
- Career development and paid professional training
- Wellness programs
- Ride-sharing programs
For more information, take a look at our benefits page.