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“As a new Contact Center employee, you ARE going to make a difference. You’re going to be talking to members, educating them on their membership benefits.”

– Matt M.
Membership Services Supervisor

“The biggest personal reward is being able to make a positive change in the department and see the department grow.”

– Mike M.
Underwriting Vice President

“What I like most about my job is really being able to see my agents grow. When they learn something new and have that breakthrough, that really helps all of us.”

– Megan Y.
Contact Center Supervisor

“AAA’s foundation is well built. Our people are very important to the company and that is the feeling I get when I’m out training new employees.”

– Ramon J.
Fleet Services Supervisor

“I honestly want to help people. I can’t physically go change a tire, but I can send somebody out there that can help.”

– Chatina A.
Roadside Assistance Contact Center

AAA & You | Corporate Culture

Discover the Many Sides of AAA
If you want to work for an organization that does the right thing for its members, we would love to meet you. For over a century, AAA has remained focused on providing valuable products and legendary service to our members, and we are excited to talk with people who are interested in being part of our tradition of service. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. The strength of AAA is built on our commitment to exceeding our members’ expectations and earning their trust for over 100 years.

Joining AAA means helping members at the side of the road or helping make members’ lives easier by being by their side every day. The legendary Roadside Assistance we’re famous for; member-only discounts; auto, home, and life insurance; automotive products; and travel services are just a few of the many sides of AAA that you’ll discover when you grow your career with us.

We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our members and the communities we serve. As a AAA employee, you’ll have access to the resources and confidence that can enable you to become a legendary service employee.

From Coast to Coast, Discover the Opportunities at AAA
In our organization—serving members across 21 states—you’re sure to find a place to expand your career. Bring your skills, expertise, and aspirations to help make a difference in the lives of almost 15 million AAA members.

You’ll also find that within every discipline across our lines of business, your drive, integrity, and genuine care for our members are reciprocated with an equal level of challenge and support. Joining AAA is an opportunity to strengthen the name and reputation of the brand you’ve always known, while pursuing new levels of opportunity in your career. Join us, and discover the many sides of AAA.

Our Mission
Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

10 Ways We Differ From Other Employers

1. Exceptional Staff

We have an exceptional staff that cares about our members. As such, we care deeply about whom we hire to deliver on our promise to provide the legendary service members have come to know and trust.

2. More than 100 Years of Service

Few companies can claim this heritage and commitment to serving their local communities.

3. Member-Centric Organization

Our focus is to ensure we are doing the right things for our members to meet and exceed their expectations. Without our members, we would not exist, and we respect and greatly value the trust they place in us to be there for them when they need us most.

4. Power of our Brand

The AAA brand has been synonymous with quality and trust for more than 100 years. Every AAA employee feels an obligation to vigorously protect our brand and our reputation.

5. Our Values Are Important

We do the right thing because it is the right thing to do. We work hard to earn and maintain the trust that our members have in our employees and our brand.

6. We Maintain a Long-Term View

We are not a public company. We don’t sacrifice long-term goals for short-term gains.

7. Financial Strength

Financial strength translates directly into having the resources to be there when our members need us most—when a member breaks down by the side of the road, or an insured member is recovering from a car accident or a house fire. AAA helps many members and insured members through life’s challenges every day, and our financial strength supports our ability to do that with the legendary service they count on.

8. Multiple Product Lines and Markets

Our diverse product lines and markets create exceptional career opportunities. For example, an employee could begin their career as a travel agent in Southern California, and then later choose to be part the insurance team in Texas. There are very few companies in the U.S. that offer the same breadth and depth of products, services, and market diversity as AAA.

9. Member Relationship Management

We are committed to not only meeting the needs of our members, but anticipating their needs to exceed their expectations. We apply sophisticated technology and analytics to anticipate the needs of our members and provide this knowledge to our employees to enhance their interactions with our members.

10. We are a Good Corporate Neighbor

Our local branches support the communities they serve, and we support the United Way through corporate and employee contributions.

Benefits

Our employees enjoy a comprehensive benefits package, the highlights of which include:

  • Health coverage for medical, dental, and vision
  • 401(k) retirement savings plan, including matching contributions
  • Pension plan (in select markets)
  • Flexible spending accounts
  • Health savings accounts
  • Career development and paid professional training
  • Wellness programs
  • Ride-sharing programs

For more information, take a look at our benefits page.

History

1900–1920

  • The first automobile clubs are formed, including the Auto Club of Southern California, the Automobile Club of St. Louis, and the Dallas Automobile Club.
  • Within a few years, core AAA services like road sign posting and map-making begin to emerge to meet the demands of a small but growing motoring population. The Auto Club of St. Louis starts the first Roadside Assistance program in 1915.
  • AAA lobbies government at all levels to meet the needs of motorists.

1920–1950

  • Clubs across the country grow quickly amid the abundance of the Roaring ’20s.
  • The Automobile Club of Missouri hires future President Harry S. Truman as a salesman.
  • During World War II, AAA provides special maps to the military, promotes war bonds, sponsors scrap drives, and guarantees the jobs of its employees who are called to serve.

1950–1980

  • AAA’s Travel Department opens as cruises become a popular vacation option.
  • The Automotive Research Center is launched in Southern California to test vehicle emissions and performance.
  • Many smaller clubs merge to form statewide organizations, such as AAA Texas.

1980–2000

  • AAA begins offering AAA Plus® memberships with enhanced benefits.
  • AAA also launches what will become AAA Discounts & Rewards®, offering members retail discounts at thousands of locations.
  • AAA Missouri becomes a multi-state organization by acquiring clubs in Arkansas, Louisiana, Mississippi, and Indiana.

2000–today

  • The Auto Club of Southern California begins offering driving school classes.
  • California Speedway is renamed Auto Club Speedway.
  • The Auto Club debuts an alternative fuel research program and adds electric charging stations at branches in Los Angeles and Orange counties.
  • Added member benefits of two identity theft protection products: one free and one enhanced at a greatly discounted, members-only price.
  • AAA launches Home Improvement & Repair Network in the Southern California, Texas, and Missouri regions.
  • AAA Life Insurance creates ExpressTerm, a way to purchase term life insurance online within minutes.
  • AAA expands its travel offerings with AAA Member Choice Vacations® and Journese℠ luxury travel products.
  • Discounts & Rewards goes digital with a full suite of offers from online retailers and a rewards program.
  • AAA responds to the rise of mobile devices by adapting its websites for a better member experience. AAA also releases the AAA Mobile App with a lowest gas price search function and a new feature that tracks the road service vehicle coming to assist you.
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